Terms of service
Terms of Service
Overview
These Terms of Service govern your use of our website and any purchases made through our store.
By accessing our website, browsing our products, or placing an order, you agree to be bound by these Terms of Service.
If you do not agree with these terms, please do not use our website or purchase from our store.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into a purchase agreement in your country or region.
You must not use our products or services for any unlawful or unauthorized purpose.
You must not attempt to interfere with the security, operation, or functionality of our website.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate.
However, product colours, packaging, minor design details, and appearance may vary slightly from images shown on the website.
Product performance may also vary depending on usage, environment, device compatibility, volume level, and other conditions.
We reserve the right to update product information at any time.
3. Pricing
All prices are displayed in the currency shown on our website.
Prices may change without notice.
We reserve the right to correct pricing errors and cancel or refuse orders affected by an obvious pricing mistake where permitted by law.
Any applicable taxes, duties, or import charges may be the responsibility of the customer unless stated otherwise at checkout.
4. Orders
By placing an order, you are making an offer to purchase the selected product.
We reserve the right to refuse or limit an order where reasonably necessary, including in cases of suspected fraud, payment issues, stock errors, incorrect pricing, or other unusual circumstances.
Once an order has been placed, it may enter processing quickly.
As stated in our Returns & Refund Policy, orders cannot be cancelled after purchase.
Please review your product selection, colour, quantity, and shipping information carefully before completing checkout.
5. Payments
You agree to provide accurate and complete payment and billing information.
You authorize us and our payment providers to charge the total amount shown at checkout.
If payment cannot be processed successfully, your order may not be accepted.
6. Shipping and Delivery
Delivery times are estimates only and are not guaranteed.
Shipping may be affected by:
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Carrier delays
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Customs processing
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Weather conditions
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Public holidays
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High shipping volumes
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Incorrect delivery information
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Other circumstances outside our control
Please refer to our Shipping & Delivery Policy for more information.
7. Shipping Information
You are responsible for providing accurate shipping information.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
If you notice an error in your shipping details, contact us as soon as possible.
We cannot guarantee that changes can be made once an order has entered processing.
8. Returns and Refunds
Returns and refunds are handled according to our Returns & Refund Policy.
We do not accept change-of-mind returns.
We may provide a replacement, refund, or another suitable remedy if a product is damaged, defective, incorrectly supplied, or otherwise covered by applicable consumer law.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
9. Product Use
You are responsible for using products safely and according to the instructions provided.
For sports earphones, customers should use reasonable care while exercising, swimming, cycling, running, or participating in other activities.
Open-ear audio products may allow greater awareness of surrounding sounds than traditional in-ear headphones, but users should still remain alert to traffic, people, hazards, and their surroundings.
Do not use the product in a way that creates an unsafe situation.
10. Waterproof Products
Where a product is described as waterproof or water-resistant, the stated rating applies under the manufacturer's specified conditions.
Water resistance may reduce over time through wear, damage, improper charging, physical impact, or misuse.
Customers should follow all charging and usage instructions carefully.
Do not charge the product while it is wet.
11. Third-Party Services
Our website may use third-party services for payments, shipping, analytics, website hosting, or other functions.
Your use of those services may also be subject to the terms and privacy policies of the relevant third-party provider.
We are not responsible for the content, policies, or actions of independent third-party websites or services.
12. Intellectual Property
All website content, including text, graphics, branding, layouts, images, and other materials created by us, may not be copied, reproduced, distributed, or used for commercial purposes without permission.
Third-party trademarks, product names, and brand names remain the property of their respective owners.
13. Prohibited Uses
You may not use our website:
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For unlawful purposes
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To commit fraud
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To distribute malware or harmful code
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To interfere with website security
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To collect information about other users without authorization
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To attempt unauthorized access to our systems
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To violate intellectual property rights
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To submit false or misleading information
We reserve the right to restrict access to our website where misuse is suspected.
14. Limitation of Liability
To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Our liability will not be excluded or limited where doing so would be unlawful.
Nothing in these Terms is intended to remove rights or remedies that cannot legally be excluded.
15. Disclaimer
We do not guarantee that the website will always be uninterrupted, error-free, or available.
We may update, modify, suspend, or discontinue parts of the website where reasonably necessary.
Product results and performance may vary between users.
16. Indemnification
Where permitted by law, you agree to be responsible for losses or claims caused by your unlawful use of our website or violation of these Terms.
17. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page.
Your continued use of the website after changes are published means you accept the updated Terms, where legally permitted.
18. Governing Law
These Terms are governed by the laws applicable to the business operating this website, subject to any mandatory consumer protections that apply in the customer's location.
19. Contact Us
If you have any questions about these Terms of Service, please contact:
Email: support@getmovebeat.com
Please include enough information for us to understand your enquiry.