Shipping & Delivery

We know you’re excited to receive your order, so we aim to make the delivery process as simple and transparent as possible.

Order Processing

Once your order has been placed, please allow approximately 1–3 business days for processing before your order is shipped.

During busy periods, holidays, or promotional events, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated Delivery Times

Estimated delivery times vary depending on your location and the shipping service available for your order.

Most international orders typically arrive within approximately:

7–10 business days after dispatch

Some destinations may take longer due to customs processing, local postal services, public holidays, weather conditions, or other circumstances outside our control.

Please remember that delivery estimates are not guaranteed arrival dates.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address provided during checkout.

Please allow a few days after dispatch for tracking updates to appear, as some shipping carriers do not scan packages immediately.

Multiple Items

If you order more than one item, your products may occasionally arrive in separate packages.

This can happen when products are shipped from different fulfilment locations.

There is no additional shipping charge if your order is divided into multiple shipments.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible.

Once an order has already been processed or shipped, we may not be able to change the delivery address.

We cannot guarantee replacement or reimbursement for orders delivered to an incorrectly entered address.

Delayed Orders

Occasionally, deliveries may experience delays due to customs, carrier disruptions, severe weather, high shipping volumes, or other circumstances beyond our control.

If your tracking has not updated for an extended period or your order appears significantly delayed, please contact us and we will help investigate the shipment.

Customs & Import Charges

Depending on the destination country, your order may be subject to local customs duties, taxes, or import charges.

Any applicable charges are determined by local authorities and may be the responsibility of the customer unless stated otherwise during checkout.

Lost or Missing Packages

If tracking shows your package as delivered but you cannot locate it, please:

1. Check around your delivery location.

2. Ask household members or neighbours.

3. Check with your local carrier or postal service.

If you still cannot locate your package, contact us and we will assist you with the next steps.

Need Help?

If you have any questions about your order or delivery, please contact our customer support team.

Please include your order number and the email address used during checkout so we can assist you faster.

Thank you for shopping with us.