Returns & Refund Policy

We want you to feel confident when shopping with us.

If there is a problem with your order, please contact us and we’ll do our best to help.

Returns

We only accept returns for products that are:

• Damaged

• Defective

• Incorrectly supplied

• Otherwise eligible under applicable consumer law

We do not accept returns for change of mind.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos or video showing the problem

Once we review the issue, we may offer a replacement, refund, or another appropriate resolution.

No Change-of-Mind Returns

Please choose carefully before placing your order.

We do not accept returns or refunds simply because you:

• Changed your mind

• No longer want the product

• Ordered the wrong colour or variation

• Found a similar product elsewhere

• Decided the product is no longer needed

This does not affect any rights you may have under applicable consumer protection laws.

No Order Cancellations

Once an order has been placed, it may enter processing quickly.

For this reason, orders cannot be cancelled after purchase.

Please make sure your product selection, colour, quantity, and shipping information are correct before completing checkout.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

We may request photos, videos, or other information to verify the issue.

Once approved, we may provide:

• A replacement

• A partial refund

• A full refund

• Another suitable solution

The appropriate resolution will depend on the circumstances.

Refunds

If a refund is approved, it will normally be returned to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear, depending on your bank or payment provider.

Lost Orders

If your order appears to be lost in transit, please contact us.

We may first investigate the shipment with the carrier before providing a replacement or refund.

If tracking shows the parcel as delivered but you cannot find it, please check:

• Around your property

• With members of your household

• With neighbours

• With your local postal or delivery service

• Any safe-drop locations

If the package still cannot be located, contact us and we will assist with the next steps.

Shipping Delays

Normal shipping delays do not automatically qualify for a refund if the order is still in transit.

If an order is confirmed lost or experiences an unreasonable delay, please contact us so we can review the situation.

Return Shipping

If your return is approved because the item is damaged, defective, or incorrect, we will provide instructions on what to do next.

Please do not send any product back without contacting us first.

Consumer Rights

Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Where local law gives you stronger rights, those legal rights will apply.

Contact Us

For return or refund enquiries, please contact:

Email: support@getmovebeat.com

Please include your order number and a short description of the issue.