Contact Us

Have a question about your order, shipping, or the X9 Pro Swim & Sport Earphones?

We’re here to help.

Get in Touch

For customer support, please contact us by email:

Email: support@getmovebeat.com

We aim to respond within 1–2 business days.

For faster support, please include your order number and the email address used at checkout.

Order Support

Contact us if you need help with:

• Order status

• Shipping or tracking

• Delivery delays

• Incorrect shipping information

• Product questions

• Returns or refunds

• Damaged or incorrect items

Before You Contact Us

If your question is about shipping, please check your tracking information first.

Tracking updates can sometimes take a few days to appear after your order has been dispatched.

If your package appears significantly delayed or the tracking has not updated for an extended period, contact us and we’ll help investigate.

Product Questions

Not sure whether the X9 Pro is right for you?

Feel free to contact us with any questions about features, swimming use, MP3 mode, charging, fit, or general product use.

We’ll do our best to help you before or after your purchase.

Our Promise

We want every customer to feel confident shopping with us.

If something goes wrong with your order, contact us and give us the opportunity to help make it right.

Customer Support
support@getmovebeat.com